Faq

🏨 General Information

What time is check-in and check-out?

Check-in time is from 14:00, and check-out is until 12:00.

Are pets allowed in the hotel?

Unfortunately, pets are not permitted in the hotel.

What should I do if I lose something in the hotel?

Please contact the Reception desk. Our team will assist you with lost and found inquiries.

Is there a doctor available at the hotel?

Yes, a doctor is available. The medical office is located in the main building on the lobby floor, behind the elevators.

Where can I get towels?

Pool towels are available at the Spa Center.

🛎️ Guest Services

How can I contact Guest Relations?

The Guest Relations office is located on the lobby floor, in the main building between the Reception and the Lobby Bar. You can also reach us by dialing extension 556.

Where and how can I order flowers, a cake, or arrange a table for a special occasion?

Please contact the Guest Relations office. Our team will be happy to assist you with arrangements and available options.

Do you provide room service?

Yes, room service is available. Please contact Reception or the Lobby Bar for more information.

🚕 Transportation & Location

How can I order a taxi or arrange a transfer?

Please contact the Reception desk. Our team will assist you with taxi bookings and transfer arrangements.

Where is the bus stop to Alanya?

The bus stop is located directly outside the hotel, next to the security entrance.

Can I rent a car or a stroller at the hotel?

Yes, please contact the Reception desk for detailed information and assistance with rentals.

🛍️ Shopping & Nearby Facilities

Where can I buy medicine?

The nearest pharmacy is located approximately 4 km away in Konaklı. Alternatively, you may order medication through the Reception.

Where is the nearest cash machine (ATM)?

The nearest ATM is located to the left of the hotel, just outside the security entrance.

Where is the nearest shopping centre?

The nearest shopping center is located in Konaklı.

On which days is the local market held and where is it located?

Local markets are held on: • Wednesday: Avsallar and Konaklı • Friday: Alanya • Sunday: Türkler

🧺 Housekeeping & Room Facilities

Is there a minibar in the room?

Yes, each room is equipped with a minibar, which is replenished daily with still and sparkling water free of charge.

Is there a safe in the room?

Yes, a complimentary safe is available in each room.

Are ironing facilities available in the hotel?

Yes, laundry and ironing services are available for an additional charge. Prices can be found in your room. Please contact Reception to arrange the service.

🍽️ Food & Dietary Options

Do you offer special menus for guests with allergies?

Unfortunately, the hotel does not provide specific allergy-friendly menus or separate products.

👶 Family & Kids

Is there a kids’ club or childcare service?

Yes, the hotel offers a Mini Club located near the aquapark. For childcare services, please consult directly with the Mini Club supervisor.

Is the kids’ club free of charge?

Yes, access to the Mini Club is complimentary for all hotel guests.

What age groups are accepted in the Mini Club?

The Mini Club welcomes children aged 4 to 12 years. Younger children are welcome when accompanied by a parent or guardian.

Do you provide baby cots in the room?

Yes, baby cots are available free of charge upon request. Kindly contact Reception or Guest Relations prior to your arrival or during your stay.

Are high chairs available in the restaurants?

Yes, high chairs are available in all main restaurants for your convenience.

Do you offer kids-friendly meals or a children’s buffet?

While there is no separate children’s menu, our main restaurant offers a wide selection of dishes suitable for children.

Is there a playground at the hotel?

Yes, the hotel offers a dedicated outdoor playground area for children.

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